Grievance Redressal

We are committed to resolving your concerns quickly and fairly.

1. Raising a Complaint

If you are dissatisfied with any of our services, please reach out to our support team first at hello@msfinserv.in or +91 870 020 3180. We aim to acknowledge complaints within 48 hours.

2. Grievance Officer

If your concern is not resolved satisfactorily, you may escalate to our Grievance Officer at hello@msfinserv.in, or write to us at House No - 120, Adhichini Village, New Delhi - 110017. We endeavour to resolve escalated grievances within 15 working days.

3. Lender-Specific Issues

For issues relating to a sanctioned or disbursed loan, please also contact the respective partner bank/NBFC, as they are the lender of record.

4. What to Include

To help us resolve faster, please share your name, registered mobile number, nature of the complaint and any reference numbers.